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In Business, what is Floor Duty?

Mary McMahon
Updated May 16, 2024
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Floor duty is time which a member of a real estate office must spend present in the public area of the office to field incoming customers. Several other types of businesses also retain the concept of floor duty. In the real estate community, some offices are moving away from this concept, instead directing prospective clients directly to individual members of the office, while others use secretarial staff who forward calls and inquiries as appropriate, instead of requiring that a real estate agent or broker be “on the floor” at all times during regular business hours.

The original idea behind floor duty was that at any given time, a client might want to contact a real estate office. If the client has no connections with the office, he or she has no interest in cultivating a relationship, which means that a client who walks by an empty office or calls and never gets a response will move on to another office. By contrast, if a client walks in and is immediately greeted by a real estate agent, or calls and an agent answers, that client will be more inclined to establish a relationship with the company.

Floor duty offers an opportunity to develop clientele. In addition to working with clients who drop or call in to the office requesting immediate assistance with real estate sales or purchases, floor duty is also used by some agents to follow up on leads, work on paperwork, and perform other tasks which are hard to complete while in the field. This can include scheduling showings, inspections, and other appointments to ensure that the agent will have lots to do out of the office on days when he or she is not on floor duty.

For new agents, floor duty can provide significant opportunities. Many people go on the recommendations of friends when they need to buy and sell real estate, which means that they are more likely to go with established agents in an office. If a new agent can meet a walk or phone in client and cultivate a relationship, she or he can land a deal and start to develop a loyal clientele which will in turn offer referrals of its own.

Some real estate agents loathe floor duty, arguing that it takes away from time which they could be spending in the field. Others feel that the benefits to them personally as well as the firm as a whole outweigh the occasional inconvenience of working on the floor.

SmartCapitalMind is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Mary McMahon
By Mary McMahon

Ever since she began contributing to the site several years ago, Mary has embraced the exciting challenge of being a SmartCapitalMind researcher and writer. Mary has a liberal arts degree from Goddard College and spends her free time reading, cooking, and exploring the great outdoors.

Discussion Comments
By Laotionne — On Aug 22, 2014

I really get upset when I go into a clothing store and there is no worker on floor duty there to help me, and answer my questions. What is even worse is when you see four or five workers huddled in a corner or at the cash register talking, and none of them will take the time to go out onto the floor and help the customers.

The least they could do is ask me whether I need help when I walk in. That way I can simple say yes, or I can tell them that I am only looking around.

By Feryll — On Aug 22, 2014

When we were in the market for a house, we intended to handle the entire process ourselves and not use a real estate agent. We soon learned that we would rather go through a company. We were looking at house after house and getting nowhere. If nothing else, an agent gives you a sense of security. Our agent knew what the asking prices of the houses we were interested in should be, and she knew all of the right questions to ask.

The seller we bought our house from added our agent's fee to the final price of the house, but I don't think we would have bought the house without her help, so this was a fair trade off as far as we were concerned.

When you don't know what you are doing, buying a house can be a complicated and frustrating process. A good real estate agent can make a big difference. The next time I buy a house I am going to go shopping for an agent first.

Mary McMahon
Mary McMahon

Ever since she began contributing to the site several years ago, Mary has embraced the exciting challenge of being a...

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