Is ESA Doctors Legit? ESA Letter Provider Review (2023)

is esa doctors legit

Emotional support animals (ESA) greatly help individuals with mental health issues find comfort, companionship, and relief from emotional distress. As their popularity grows, it is essential to ensure that you obtain a legitimate emotional support animal letter from a credible service provider. ESA Doctors is one such provider, offering emotional support animal letter services to those in need. But is ESA Doctors legit? To answer this, we'll provide a comprehensive review of ESA Doctors to determine the legitimacy, reliability, and quality of their services.

Understanding Emotional Support Animals (ESAs) and ESA Letters

Before diving into the specifics of ESA Doctors, it is essential to understand what emotional support animals are and the purpose of an ESA letter.

What are Emotional Support Animals? 

ESAs are animals, typically pets like dogs or cats, that provide comfort and companionship to individuals with a mental or emotional disability, such as anxiety, depression, or post-traumatic stress disorder (PTSD). They differ from service animals, which undergo specific training to perform tasks for people with disabilities.

What is an ESA Letter?

An emotional support animal letter is a document issued by a licensed mental health professional (LMHP) stating that an individual requires an ESA for emotional well-being. This letter grants legal protections to both the ESA and its owner, such as the right to live in housing with a "no pets" policy and to fly with the animal in an aircraft cabin without paying additional fees. However, with the latest Air Carrier Access Act update, only service dogs and psychiatric service dogs (PSDs) must be accepted on an airline. Despite the change, some airlines still accept ESAs with legitimate letters. 

What Sets ESA Doctors Apart: Services and Features

ESA Doctors is an online platform that connects individuals seeking emotional support animal letters with licensed mental health professionals. Here's an overview of the services and features offered by ESA Doctors:

ESA Letter Issuance and Renewals

ESA Doctors provide ESA housing letters, PSD certification, and annual letter renewals. These letters are issued by licensed mental health professionals who evaluate the individual's need for an ESA based on their emotional or psychological condition.

Qualified Mental Health Professionals

ESA Doctors work with a network of LMHPs who hold valid licenses in their respective states. This ensures that their ESA letters are legitimate and compliant with the legal requirements.

Online Platform and Convenience

The ESA Doctors' platform allows individuals to complete an online questionnaire and receive their ESA letter digitally. This offers a convenient and secure method of obtaining an ESA letter without the need to visit a mental health professional in person.

Customer Support and Privacy Protection

ESA Doctors offers customer support through phone, email, and live chat to address any questions or concerns that clients may have. They also take privacy protection seriously, ensuring all personal information is handled securely and confidentially.

Evaluating ESA Doctors' Legitimacy: Credentials and Accreditation

It is vital to verify the credentials of the mental health professionals ESA Doctors works with and evaluate their adherence to relevant regulatory standards and industry certifications to determine the company's legitimacy. 

Licensed Mental Health Professionals

ESA Doctors only work with mental health professionals with valid licenses in their respective states. This ensures that the ESA letters they provide are legally compliant and recognized by landlords, airlines, and other relevant authorities.

Regulatory Standards and Industry Certifications

ESA Doctors follows all applicable laws and regulations governing the provision of emotional support animal letters. They also maintain strict data security and privacy standards, adhering to the Health Insurance Portability and Accountability Act (HIPAA) guidelines.

Real-Life Testimonials and Reviews

An essential aspect of evaluating the legitimacy of a service provider is assessing real-life customer testimonials and reviews. By analyzing these firsthand accounts, you can gauge the credibility and reliability of ESA Doctors' services.

  • Positive Reviews: Numerous online reviews from satisfied customers attest to the effectiveness and legitimacy of ESA Doctors. Many of these reviews highlight the convenient and user-friendly online platform, the professionalism of mental health professionals, and the prompt delivery of their ESA letters.
  • Addressing Concerns and Negative Reviews: As with any service provider, there may be some negative reviews. However, it is crucial to note how ESA Doctors addresses these concerns. In most cases, they actively engage with dissatisfied customers, offering solutions and seeking to resolve any issues. This demonstrates a commitment to customer satisfaction and the integrity of their services.

Comparing ESA Doctors to Other ESA Letter Service Providers

To fully assess the legitimacy and reliability of ESA Doctors, it is helpful to compare them to other popular ESA letter service providers. Here are some factors to consider when making this comparison:


When comparing ESA Doctors to other service providers, it is essential to consider the legitimacy of the mental health professionals issuing the ESA letters. ESA Doctors' commitment to working exclusively with licensed and accredited professionals lends credibility to their services.


Pricing is another factor to consider when comparing ESA letter service providers. ESA Doctors offers competitive pricing for their ESA letters, ensuring that clients receive a legitimate service without overpaying.


ESA Doctors' online platform makes obtaining an ESA letter more convenient than visiting a mental health professional in person. This ease of access is a significant advantage when comparing them to other providers.

Customer Support

ESA Doctors' commitment to customer support sets them apart from many other ESA letter service providers. Their phone, email, and live chat support ensure that clients have a responsive and reliable means of addressing any questions or concerns.

Why We Recommend Pettable Instead

Customer experience and satisfaction are the most important factors when selecting an ESA service provider. Pettable ensures that its customers have the best experience possible in addition to having an authentic and legitimate ESA letter for housing purposes.

If your landlord refuses to accept your ESA letter or you do not qualify during the evaluation, Pettable will refund your money. Pettable stands out from the crowd with this level of customer service and will back up its service with a generous money-back guarantee. On top of meeting your emotional support animal needs, Pettable can assist with psychiatric service dog (PSD) training and certification, allowing you to take your support animal in airplane cabins. 

Overall, Pettable's excellent services and knowledge of federal and state regulations make it the best place to obtain your ESA letter online.


Based on the evidence presented in this comprehensive review, ESA Doctors is a legitimate and reliable ESA letter service provider. Their commitment to working with licensed mental health professionals, adherence to regulatory standards, and positive customer testimonials attest to their credibility. Moreover, their online platform's convenience and dedication to customer support make ESA Doctors an excellent choice for individuals seeking an ESA letter. Despite ESA Doctors’ advantages, Pettable still remains the best place to get your ESA letter. 

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