Is Pettable Legit? A Full ESA Letter Provider Review (2023)

Is Pettable Legit

Navigating the process of obtaining an emotional support animal (ESA) can be challenging for those seeking the comfort and companionship these pets provide. With numerous service providers claiming to offer quick and easy emotional support animal letter solutions, it's crucial to separate the legitimate companies from the scams. In this comprehensive review, we examine Pettable, a popular ESA letter service provider, delving into their process, reputation, and customer experiences to answer the question on everyone's mind: Is Pettable legit? Discover the ins and outs of Pettable's services and whether they're the right choice for your ESA needs.

What are Emotional Support Animals?

Emotional support animals (ESAs) provide comfort, companionship, and support to individuals suffering from a mental or emotional disability. ESAs differ from service animals as they are not specifically trained to perform tasks related to a person's disability. Instead, they offer a calming presence and emotional stability to their owners.

What is an Emotional Support Animal Letter?

An ESA letter is a document written by a licensed mental health professional (LMHP) that confirms the need for an ESA to help alleviate the symptoms of the owner's emotional or mental disability. Under the Fair Housing Act (FHA), those with valid emotional support animal letters can live with their ESAs in pet-restricted housing without incurring additional fees.

Pettable Company Overview

Founded with the mission to support and improve the emotional well-being of pet owners, Pettable is an online platform specializing in providing ESA letters. The company aims to simplify the process of obtaining an emotional support animal letter by connecting clients with licensed mental health professionals who can assess their needs and issue the required documentation.

Pettable's user-friendly website offers a seamless experience for clients, featuring clear information on their services, a secure payment system, and attentive customer support. In addition to ESA letters, Pettable can help with psychiatric service dog training and certification, making it an excellent option for all your assistance animal needs.

Pettable’s Credibility and Compliance

To determine if Pettable is a legitimate ESA letter provider, we must assess their compliance with federal and state laws, transparency, and commitment to customer service. 

Federal and State Law Compliance

Pettable meets all legal requirements by working with licensed mental health professionals who can issue ESA letters. They also adhere to state-specific regulations, such as California AB-468, by ensuring the LMHP is licensed within the client's state and understands local policies. 

Customer Service

With numerous positive reviews and testimonials, it's evident that Pettable prioritizes customer satisfaction. Their responsive and supportive customer service team plays a significant role in ensuring clients have a smooth and hassle-free experience.


On their website, Pettable gives clear and detailed information about their services, prices, and how to get an official ESA letter. They keep the lines of communication open with clients and respond quickly to any questions or concerns.

Our Verdict: Is Pettable Legit? 

Based on these factors, we can confidently conclude that Pettable is a legitimate and trustworthy provider of ESA letters. While no service provider is perfect, Pettable's commitment to compliance, transparency, and customer satisfaction sets them apart from many other options in the market.

The Pettable ESA Letter Process

Pettable has streamlined the process of applying for an ESA letter to make it as hassle-free as possible. Here's how it works:

Complete an online questionnaire

Clients start by filling out a brief questionnaire detailing their emotional and mental health history and the specific ways their pet provides support.

Connect with a mental health professional

Pettable's platform connects clients with a licensed mental health professional within their state, who will review the questionnaire and determine if an ESA letter is appropriate. 

To be eligible for an ESA letter, a person must have a recognized emotional or mental health disorder, which may include anxiety, depression, or PTSD. The licensed mental health expert will assess if an ESA has the potential to ease the individual's symptoms and enhance their overall quality of life. If you're found ineligible, Pettable will issue a full refund.

Receive the ESA Letter

Upon approval, customers will obtain an electronic version of their legitimate ESA letter within 48 hours (except for California residents). The ESA letter remains valid for a period of one year from its date of issuance. In addition, Pettable backs its services with a full money back guarantee if your landlord rejects your letter.

Comparing Pettable to Other ESA Letter Providers

When evaluating the legitimacy of an online ESA letter provider, it's essential to consider factors such as compliance with federal and state laws, pricing, customer support, and turnaround time. Here's how Pettable stacks up against other providers:

  1. Compliance: Pettable works exclusively with licensed mental health professionals legally allowed to issue ESA letters. They also ensure that the licensed medical professional is licensed within the client's state, adhering to state-specific regulations.
  2. Pricing: Pettable offers competitive pricing for its ESA letter services, often charging lower fees than other providers.
  3. Customer support: Pettable is known for its responsive and dedicated customer service team, assisting clients throughout the entire process and addressing any concerns or questions.
  4. Turnaround time: With a 48-hour turnaround time for a digital ESA letter, Pettable's fast processing ensures clients receive their documentation in a timely manner.

Reputation and credibility are also crucial when choosing an ESA letter provider. Pettable has built a strong reputation in the industry and has been featured in various publications and news outlets, further solidifying its credibility.

Customer Reviews and Testimonials

A quick search online reveals numerous positive reviews and testimonials from satisfied Pettable clients. Many users praise the platform for its ease of use, fast turnaround time, and excellent customer support. Clients report feeling heard and understood by the licensed mental health professionals they connect with, leading to a positive experience overall.

However, like any company, Pettable has areas for improvement. Some clients have mentioned occasional delays in receiving their hard copy ESA letters, while others have suggested that the online questionnaire could be more user-friendly. Even with these small problems, Pettable's overall customer satisfaction rating is still high, and most people who have used their ESA letter services would recommend them to others.

Final Thoughts

In conclusion, Pettable is a legitimate and reliable option for those seeking an ESA letter to relieve mental health struggles. With a user-friendly platform, competitive pricing, and an excellent customer service team, Pettable makes the process of obtaining an ESA letter as seamless as possible. By following federal and state regulations and prioritizing customer satisfaction, Pettable stands out as a top choice for ESA letter services.

Frequently Asked Questions About Pettable

To further assist those considering Pettable for their ESA letter needs, we've compiled answers to some frequently asked questions:

Are there misconceptions about ESA letters and the process?

Yes, some people mistakenly believe that ESA letters can be obtained instantly or without a proper evaluation by a licensed mental health professional. An LMHP must issue ESA letters after a thorough assessment of the individual's emotional and mental health needs.

How do I renew my ESA letter through Pettable?

ESA letters are valid for one year. To renew your ESA letter, simply log in to your Pettable account, complete a new questionnaire, and connect with a licensed therapist for an updated evaluation. If approved, you will receive a new ESA letter.

How do I choose the right ESA letter provider?

To find a legitimate ESA letter provider, consider factors such as compliance with federal and state laws, pricing, customer support, and turnaround time. Additionally, research the provider's reputation and credibility within the industry to ensure they are trustworthy and reliable.