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Is Pettable Legitimate? An Honest Evaluation of Their ESA Service

Editorial Team
Updated May 16, 2024

For those of us seeking the comfort and care of an emotional support animal (ESA), understanding the best route to get an ESA letter while already navigating mental health struggles can be an overwhelming process. Numerous service providers claim that they can help you get an emotional support dog quickly, and some can, but knowing which companies are legitimate is a crucial way to save time and money.

We did the research and wrote this review to examine Pettable, one of the most popular emotional support animal letter service providers. By taking a deep dive into their process, reputation, and customer experiences, hopefully, we can answer any questions you might have and make it a little easier for you to get an ESA letter.

Let's get started!

Pettable Company Overview

Founded with the mission to keep pets united with their pet owners, Pettable is a US service animals and emotional support animals website specializing in providing ESA letters.

The company aims to simplify the process of obtaining an emotional support animal letter by connecting clients with licensed mental health professionals who can assess their needs and issue official ESA letters.

Pettable's website is user-friendly and offers clients a stress-free experience, featuring clear information on their services, a secure payment system, and attentive customer support.

In addition to ESA letters, Pettable can help with Psychiatric Service Dog training and certification, making it an excellent option for ESA owners looking for a broader range of support.


  • Clients will receive a full refund if they don’t qualify for an Emotional Support Animal
  • Pettable's customer support team is full of legal experts
  • There’s no extra charge if you have multiple therapy animals
  • Customers have the option to choose an express 24-hour turnaround time
  • Services are fully compliant with federal laws and can be used in every state in the country, as well as in Puerto Rico
  • Licensed professionals are fully qualified to assess a mental or emotional disability


  • Clients must pay extra for express 24-hour turnaround time

Bottom Line

Pettable can connect clients with a licensed professional who can get them a genuine ESA letter. For those who are looking for a quick turnaround, with an up-charge, they are able to provide a 24-hour turnaround that is compliant with federal laws. For those of us working through debilitating mental health struggles, an easy process and reliable service are a must, and they seem to have both.

What Are Emotional Support Animals?

Emotional Support Animals (ESAs) provide comfort, companionship, and emotional support to individuals suffering from mental health conditions. Research shows that the relationship we have with our pets has been linked to many health benefits, including lowering blood pressure, increasing opportunities to socialize, and improving cognitive functions.

ESAs differ from service animals as they are not specifically trained to perform tasks related to a person's disability. Instead, they offer a calming presence and emotional stability to their owners. For instance, service dogs may be trained to respond to seizures or diabetic attacks, whereas emotional support dogs help their owners deal with stressful situations or anxiety.

Although ESAs do not have the same federal rights of access to facilities as service animals do, they are allowed to live with their humans as emotional support in designated non-pet housing without financial penalty or pet fees. Emotional support animals can be adopted from shelters or obtained from anywhere else that a pet could come from.

What Is an Emotional Support Animal Letter?

An ESA letter is a document written by a licensed mental health professional (LMHP) that confirms the need for an ESA to help alleviate the symptoms of the owner's emotional or mental disability.

Under federal laws like the Fair Housing Act (FHA), individuals with valid emotional support animal letters can live with their ESAs in pet-restricted housing without incurring additional fees.

Pettable’s Credibility and Compliance

To determine if Pettable is a legitimate ESA letter provider, we must assess their compliance with federal and state laws, transparency, and commitment to customer service. Let's take a look at how they measure up:

Federal and State Law Compliance

Pettable meets all legal requirements by working with licensed mental health professionals who can issue ESA letters. They also adhere to state-specific regulations, such as California AB-468, by ensuring the LMHP is licensed within the client's state and understands local policies. Pettable also proved to be up-to-date and transparent about the recent changes to the Air Carrier Access Act.

Customer Service

The reviews for Pettable are overwhelmingly positive, demonstrating a keen focus on customer care. Most reviews mention a quick turn-around-time, supportive customer service team, and a positive experience with their recommended licensed therapist. Pettable also offers to speak to their clients’ landlords directly to help resolve any issues around ESA letter acceptance.


On their website, Pettable gives clear and detailed information about their services, prices, and how to get an official ESA letter. As mentioned earlier, they were open about what they can and cannot do in terms of airline transportation. They keep the lines of communication open with clients and responded quickly to us about any questions or concerns.

Our Verdict: Is Pettable Legit? 

Based on these factors, we can confidently conclude that Pettable is a legitimate and trustworthy provider of ESA letters. While no service provider is perfect, Pettable's commitment to compliance, transparency, and customer satisfaction sets them apart from many other options in the market. Their website is also a good resource for questions regarding the ESA letter process.

The Pettable ESA Letter Process

Pettable's process is as hassle-free as it gets. The website is easy to follow and outlines three steps:

  1. Complete a questionnaire
  2. Connect with a mental health professional
  3. Receive the ESA letter

Here's how it works:

Complete an Online Questionnaire

The first step is filling out a brief questionnaire detailing your emotional and mental health history and the specific ways your pet provides support.

Connect with a Mental Health Professional

Pettable's platform connects you with a licensed mental health professional within your state, who can review the questionnaire and determine if an emotional support animal letter is right for you.

Then, the licensed mental health expert will meet with you through a phone or video call to assess if an ESA has the potential to ease your particular symptoms and enhance your overall quality of life. For example, if you're navigating conditions such as anxiety, depression, or PTSD. If for some reason you're found ineligible, Pettable will issue a full refund.

Receive the ESA Letter

Upon approval, an electronic version of your legitimate ESA letter will arrive within 48 hours (except for California residents). The ESA letter remains valid for a period of one year from its date of issuance, but obtaining a renewal is also a simple process through their service. Pettable will also issue a full money-back guarantee if your landlord rejects your letter.

What to Look for in an ESA Letter Provider and How Pettable Stacks Up

When evaluating the legitimacy of an online ESA letter provider, factors such as compliance with federal and state laws, pricing, customer support, and turnaround time are important to consider. Here's how Pettable stacks up in five key ways:

Pettable works exclusively with licensed mental health professionals legally allowed to issue ESA letters. They will also ensure that the licensed medical professional is licensed within your state, adhering to state-specific regulations.

Pettable offers competitive pricing for its ESA letter services, often charging lower fees than other providers.

Pettable's reviews demonstrate its responsive and dedicated customer service team, assisting you throughout the entire process and addressing any concerns or questions.

With a 48-hour turnaround time for a digital ESA letter, Pettable's fast processing ensures you will receive your documentation in a timely manner.

Reputation and credibility are also crucial when choosing an ESA letter provider. Pettable has built a strong reputation in the industry and has been featured in various publications and news outlets, further solidifying its credibility.

Customer Reviews and Testimonials

A quick search online reveals numerous positive reviews and testimonials from people who have used their service. Many users praise the platform for its ease of use, fast turnaround time, and excellent customer support. People report feeling heard and understood by the licensed mental health professionals they connect with, leading to a positive experience overall.

However, like any company, Pettable has areas for improvement. Some people have mentioned occasional delays in receiving their hard copy ESA letters, while others have suggested that the online questionnaire could be more user-friendly. Even with these small problems, Pettable's overall customer satisfaction rating is still high, and most people who have used their ESA letter services would recommend them to others.

Final Thoughts

In conclusion, Pettable is a legitimate and reliable option for those seeking an ESA letter to relieve their mental health struggles. With a user-friendly platform, competitive pricing, and an excellent customer service team, Pettable makes the process of obtaining an ESA letter as seamless as possible.

By following federal and state regulations and prioritizing customer satisfaction, Pettable stands out as a top choice for ESA letter services.

Frequently Asked Questions about Pettable and ESA Letters

If you are still considering Pettable for your ESA letter needs, we've compiled answers to some frequently asked questions:

Are There Misconceptions About ESA Letters and the Process?

Yes, some people mistakenly believe that ESA letters can be obtained instantly or without a proper evaluation by a licensed mental health professional. An LMHP must issue ESA letters after a thorough assessment of the individual's emotional and mental health needs.

How Do I Renew My ESA Letter Through Pettable?

ESA letters are valid for one year. To renew your ESA letter, simply log into your Pettable account, complete a new questionnaire, and connect with a licensed therapist for an updated evaluation. If approved, you will receive a new ESA letter.

How Do I Choose the Right ESA Letter Provider?

To find a legitimate ESA letter provider, consider factors such as compliance with federal and state laws, pricing, customer support, and turnaround time. Additionally, research the provider's reputation and credibility within the industry to ensure they are trustworthy and reliable.

Through this research, we've found that Pettable is our recommendation, but it's important that you move forward with a service that feels right for you.

What services does Pettable provide?

Pettable specializes in offering Emotional Support Animal (ESA) letters, connecting clients with licensed mental health professionals for assessments, and also offers assistance with Psychiatric Service Dog training and certification.

What are the benefits of choosing Pettable for an ESA letter?

Benefits include a full refund if you don’t qualify, no extra charge for multiple therapy animals, express 24-hour turnaround options, and compliance with federal laws in all states and Puerto Rico.

How does Pettable ensure compliance with laws?

Pettable ensures compliance by working with licensed mental health professionals who are qualified to assess mental or emotional disabilities, adhering to federal and state-specific regulations like California AB-468.

What makes Pettable stand out in customer service?

Pettable's customer support team includes legal experts and offers proactive assistance, including directly speaking to landlords to resolve ESA letter acceptance issues, showcasing their dedication to customer care.

Is Pettable transparent about its services and pricing?

Yes, Pettable provides clear information on their services, pricing, and the process for obtaining an ESA letter on their website, ensuring transparency and helping clients make informed decisions.

How does Pettable's ESA letter process work?

The process involves completing an online questionnaire, connecting with a licensed mental health professional for assessment, and receiving the ESA letter, with a 48-hour turnaround time for electronic versions.

What do customer reviews say about Pettable?

Customer reviews highlight Pettable's ease of use, fast service, and excellent customer support. Although there are occasional delays in receiving hard copy letters, overall satisfaction is high.

Editorial Team
By Editorial Team
Our Editorial Team, made up of seasoned professionals, prioritizes accuracy and quality in every piece of content. With years of experience in journalism and publishing, we work diligently to deliver reliable and well-researched content to our readers.
Editorial Team

Editorial Team

Our Editorial Team, made up of seasoned professionals, prioritizes accuracy and quality in every piece of content. With years of experience in journalism and publishing, we work diligently to deliver reliable and well-researched content to our readers.
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