Is US Service Animals Legit? A Comprehensive Review of the ESA Letter Service (2023)

US Service Animals

Emotional support animals (ESAs) have recently become popular as they provide indispensable comfort and support to individuals grappling with mental or emotional disorders. To legally recognize an ESA, it is essential to possess a legitimate emotional support animal letter from a licensed mental health professional. US Service Animals is a reliable provider that offers ESA letter services. We’ll evaluate the credibility of US Service Animals and their ESA letter service to aid you in making an informed decision.

What is US Service Animals?

US Service Animals is an online service that helps people who need emotional support animals get the ESA letters they need. Their website offers resources and guidance on obtaining an ESA letter from a licensed mental health professional. The process is simple: customers fill out a short online questionnaire, which is then looked over by a trained mental health professional. If the customer meets the criteria for an ESA, they will receive their letter via email and physical mail.

The Benefits of an ESA Letter

An emotional support animal letter authored by a licensed mental health professional (LMHP) specifies that an individual requires an ESA due to a mental or emotional disability. Possessing an ESA letter is crucial, as it ensures legal protection under the Fair Housing Act (FHA), enabling ESA owners with a mental illness to cohabit with their animals in housing that may otherwise have a no-pet policy. ESAs shouldn't be confused with service dogs or psychiatric service dogs, which require rigorous training to perform specific tasks for their owners. ESAs don't need to have training since their presence comforts owners by itself.

Evaluating the Legitimacy of US Service Animals

When it comes to the legitimacy of an ESA letter provider, there are several factors to consider. Below are some essential aspects to evaluate when assessing the validity of US Service Animals.

Registration, Licensing, and Accreditation

A legitimate ESA letter provider should have the necessary registration, licensing, and accreditation to operate legally. US Service Animals operates under the jurisdiction of the United States and adheres to federal and state regulations. Their mental health professionals are licensed and qualified to assess an individual's need for an ESA.

Qualifications of Mental Health Professionals

Only a licensed mental health professional (LMHP), like a psychologist, psychiatrist, or therapist, can write an ESA letter. US Service Animals works with a network of qualified medical professionals to review and assess each customer's need for an ESA. This ensures that their ESA letters meet the legal requirements for validity.

Compliance with Federal and State Laws

US Service Animals has emphasized that they comply with the Fair Housing Act and Air Carrier Access Act guidelines. Their website states that the LMHPs they work with are licensed in the person's state of residence, a critical element determining an ESA letter's legal validity.

ESA Letter Format and Contents

For an ESA letter to be valid, it needs to include certain information, like the LMHP's license number, contact information, and the date it was issued. The ESA letters from US Service Animals have all the necessary information, like a statement proving that the person needs an ESA, information about the LMHP's license, and a signature.

Online Reviews and Testimonials

One way to gauge the legitimacy of an ESA letter provider is to examine customer reviews and testimonials. US Service Animals has a dedicated testimonials section on their website, where customers share their positive experiences with the company's services. Additionally, a quick search on independent review platforms reveals a general satisfaction trend with the company's services, further supporting their legitimacy.

Comparing US Service Animals to Other ESA Letter Providers

Before choosing an ESA letter provider, you must compare different options to ensure you make the best choice. Here are some factors to consider when comparing US Service Animals with other providers.

Cost of ESA Letter Service

US Service Animals offers its ESA letter service at a competitive price comparable to industry standards. This price includes the evaluation by a licensed mental health professional, the ESA letter, and customer support throughout the process.

Turnaround Time and Customer Support

US Service Animals prides itself on a quick turnaround time, often delivering ESA letters within 48 hours of the assessment. Their customer support team is responsive and available to address customers' questions or concerns during the process.

Company Policies

A reputable ESA letter provider should have clear policies regarding revisions and refunds. US Service Animals offers a money-back guarantee if their mental health professional denies the customer's application for an ESA, demonstrating their commitment to customer satisfaction.

Advantages and Disadvantages of US Service Animals

Like any service provider, US Service Animals has its advantages and disadvantages. Understanding these pros and cons can help determine if their ESA letter service is the right choice for you.


  • Qualified mental health professionals: US Service Animals works with licensed and experienced professionals to provide legitimate ESA letters.
  • Competitive pricing: The cost of their ESA letter service is comparable to industry standards.
  • Quick turnaround time: Customers typically receive their ESA letters within 48 hours of the assessment.
  • Responsive customer support: US Service Animals has a dedicated customer support team to assist with any questions or concerns.


  • Limited in-person consultations: As an online platform, US Service Animals may not be the best option for individuals seeking face-to-face consultations with a mental health professional.
  • Potential privacy concerns: Sharing sensitive information online always carries some risk, although US Service Animals emphasizes the importance of protecting customer data.

Why We Recommend Pettable Instead

Out of all the ESA letter providers, Pettable stands out as the best. Pettable works with the most qualified and credentialed mental health professionals nationwide, providing access to your state's best therapists. With its top-notch ESA letter and psychiatric service dog (PSD) certification services, Pettable has helped thousands of customers find relief, whether for housing or travel. 

It takes less than three minutes to see if you qualify, and Pettable backs its ESA letters with a money-back guarantee if you aren’t approved or if your landlord rejects your letter. Pettable’s services and outstanding customer support make it the most credible and customer-friendly ESA provider available, making it our top pick for your ESA or PSD needs. 

Tips for Obtaining a Legitimate ESA Letter

To ensure the validity of your ESA letter, follow these tips when searching for a reliable provider:

  1. Work with a qualified mental health professional: A legitimate ESA letter can only be issued by a licensed mental health professional, such as a psychologist or psychiatrist. 
  2. Conduct thorough research: Spend time researching various ESA letter providers to find a reputable and reliable option.
  3. Recognize red flags: Be wary of providers offering instant ESA letters, extremely low prices, or guarantees without a proper assessment by a mental health professional. These are often signs of fraudulent services.

Final Thoughts

After evaluating the legitimacy of US Service Animals and their ESA letter online service, it is evident that they are a reliable provider. They work with licensed mental health professionals, offer competitive pricing, and prioritize customer satisfaction. However, it is essential to weigh the advantages and disadvantages before deciding if their services are the right fit for your service animal needs.

Ultimately, obtaining a legitimate ESA letter is crucial for individuals seeking the legal recognition and benefits of emotional support animals. By following the tips in this article and conducting thorough research, you can find a trustworthy ESA letter provider to support you on your journey toward improved mental health and well-being.

Looking for an ESA Letter Service? Take Pettable’s 3-minute Quiz and See if You Qualify