We are independent & ad-supported. We may earn a commission for purchases made through our links.

Advertiser Disclosure

Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.

How We Make Money

We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently from our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

What Is Non-Voice BPO?

By Alex Newth
Updated May 16, 2024
Our promise to you
SmartCapitalMind is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At SmartCapitalMind, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

Non-voice business process outsourcing (BPO) is a subsection of BPO in which employees do not work not in call centers or other areas where they would talk with customers, but are placed in jobs performing back-office tasks; thus, they do not use their voice. Most BPO in the United States is not domestic, so voice BPO applicants will be stringently tested on their language acumen for whatever country is sponsoring the job. Non-voice BPO does not test vocal skills; it instead tests writing skills, because these employees often will be answering emails or filling out forms for customers. Unlike voice BPO, in which employees just need to be able to speak, non-voice BPO employees commonly need formal training in their particular field to fulfill their job duties.

When a business outsources work, it commonly needs both voice and non-voice BPO. Voice BPO will be in charge of answering calls and speaking directly to customers, while non-voice is more about sitting behind a desk and fulfilling duties the customer may not see. Some non-voice employees may never interact with customers, while some will do so via email but not by phone.

Before a non-voice BPO applicant gets a job, he or she will be tested on language acumen. While the applicant will never need to speak to customers, he or she must still be able to write in the primary language of the company sponsoring the job. This allows the applicant to answer emails and to fill out forms and documents in a way that allows the main company's employees to read the information in their native language.

The common duties of a non-voice BPO employee are computer-based. He or she will perform data processing, database work, research or financial services in this arena. These employees may perform any jobs that are done away from the customer’s eye and behind a desk. Some jobs will require that the employee have limited interaction with the customer. Unlike voice BPO, where each day is different based on the person calling, non-voice BPO workers have a more stable workday.

A non-voice BPO employee typically needs to perform a specialized task, so he or she will typically need formal training for that task. For example, if hired to perform database maintenance, the employee will need to have training and experience in handling databases before he or she will be assigned to the task. This is in contrast to voice BPO, in which employees just need to have a clear voice and the ability to speak the company’s native language fluently.

SmartCapitalMind is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.

Discussion Comments

By roaringlion — On Jan 27, 2014

It really depends on the company who is hiring, but in general I would expect between two to four rounds. This might include testing problem solving skills, typing skills, knowledge of the product/company and possibly your knowledge of operations management.

By CrimsonWave5 — On Jan 27, 2014

What is the interview process like for a Non-Voice BPO position?

SmartCapitalMind, in your inbox

Our latest articles, guides, and more, delivered daily.

SmartCapitalMind, in your inbox

Our latest articles, guides, and more, delivered daily.