We are independent & ad-supported. We may earn a commission for purchases made through our links.
Advertiser Disclosure
Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.
How We Make Money
We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently of our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.
Economy

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

What Is Quantitative Feedback?

Mary McMahon
By
Updated: May 16, 2024
Views: 22,750
Share

Quantitative feedback is an evaluation performed on the basis of measurable outcomes and metrics. It provides concrete information about employee and company performance which can be used as part of a regular assessment plan or in the development of new goals. This differs from qualitative feedback, which involves a more subjective discussion about quality and performance. Both forms can be helpful in various environments, and may be necessary in a comprehensive and detailed evaluation.

Some forms of feedback are very easy to quantify. In something like an employee review, the company could note the number of hours spent at work, the employee's productivity in terms of what is accomplished, and so forth. Other things are more challenging to measure, and may require the development of a rubric, a scale the company can use to quantify the information. This can allow quantitative feedback to include topics like how well clients like an employee, and how much the employee contributes to morale.

Things like customer comment cards can go into quantitative feedback for both employees and companies. An analyst can compile them and note positive, negative, and neutral responses. The content of the responses may comprise part of a qualitative feedback, like a note that an employee gets generally positive reviews which specifically mention the employee's friendly manner with customers. Conversely, a company might note than many of its negative reviews involve customer service, and indicate a need for improvement in that area.

Companies can use tools like surveys, comment cards, and response sheets from supervisors and employees to develop quantitative feedback. One advantage of measurable feedback is that it is possible to use the information in an objective assessment of progress. An employee might have a goal to get a certain number of positive comment cards within a set period, for instance, or a company might want to be able to measure improvement in terms of overall goods produced. The use of objective information helps companies compare conditions before and after changes, and determine how much progress is made with those changes.

It is possible to hire a consultant to assist with the quantitative feedback process. The consultant may be brought on to cover a specific issue of concern, or to help a company construct a functional feedback system it can use in the long term for comment cards, customer satisfaction surveys, and so forth. Analysts can look at the kinds of products and services offered, specific concerns a company may have, and the goal of a quantitative feedback program to develop appropriate tools and resources for the company to use.

Share
SmartCapitalMind is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Mary McMahon
By Mary McMahon

Ever since she began contributing to the site several years ago, Mary has embraced the exciting challenge of being a SmartCapitalMind researcher and writer. Mary has a liberal arts degree from Goddard College and spends her free time reading, cooking, and exploring the great outdoors.

Discussion Comments
Mary McMahon
Mary McMahon

Ever since she began contributing to the site several years ago, Mary has embraced the exciting challenge of being a...

Learn more
Share
https://www.smartcapitalmind.com/what-is-quantitative-feedback.htm
Copy this link
SmartCapitalMind, in your inbox

Our latest articles, guides, and more, delivered daily.

SmartCapitalMind, in your inbox

Our latest articles, guides, and more, delivered daily.